To serve you better, we are upgrading our customer information and billing system, which has been in place since the 1990s and is ready for a refresh.

As we prepare for this major update, some programs and features are temporarily unavailable, including our customer programs.

We are temporarily pausing all new applications for customer rebates, loans and environmental programs.

We will begin accepting new applications in early December when we have transitioned to our new systems.

We appreciate your patience and apologize for any inconvenience this may cause.

Please do not hesitate to reach out if you have any questions or concerns. EWEB staff will still be available to answer all questions regarding our efficiency and water conservation programs during this period.